Ordering
Does
ThreadToolSupply.com accept phone, fax, e-mail or snail mail orders?
I think I
may have inadvertently placed a duplicate order. What should I do now?
How can I
check my ThreadToolSupply.com order status online?
Can I add,
change or remove items from my order after it has been submitted?
How long
does it generally take to process an order?
What happens
if an item is backordered?
What happens
when an item is out-of-stock?
What payment
methods does ThreadToolSupply.com accept?
Does
ThreadToolSupply.com charge sales tax?
My company
is tax exempt, how can I purchase products without tax?
Why would
my credit/debit card be declined when I know for certain that I have the
funds available?
Account Information
How can I log in to my ThreadToolSupply.com account?
How can I retrieve my password?
Do I have to create an account to order from ThreadToolSupply.com?
Is the ThreadToolSupply.com website secure? What types of security features are utilized to safeguard my information?
What can I use my ThreadToolSupply.com account for?
Contact
What is the best way to contact ThreadToolSupply.com?
What information should I provide when I call or e-mail ThreadToolSupply.com?
Does ThreadToolSupply.com have a walk-in store or will call facility where I can physically pick-up my merchandise?
Shipping
What are ThreadToolSupply.com's shipping policies?
Does ThreadToolSupply.com ship to P.O. Boxes?
Are all items shipped via the same method?
How do I get my tracking number?
How can I track my order?
Does ThreadToolSupply.com ship internationally?
Does ThreadToolSupply.com ship to APO or FPO addresses?
Why was my order sent in multiple packages?
What do I do if my products arrive damaged?
Returns
How do I return a product?
What is ThreadToolSupply.com's return policy?
Is it mandatory to have an RMA number in order to return a product to ThreadToolSupply.com?
What address should I send my return to?
Can I exchange my product for a different product?
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
Approximately how long does it take for ThreadToolSupply.com to process an RMA?
What should I include with my RMA?
What is the restocking fee?
When and why are restocking fees applied?
Does ThreadToolSupply.com pay the return shipping cost for defective merchandise?
Does ThreadToolSupply.com cross-ship replacement merchandise?
My return package has been received by ThreadToolSupply.com, what happens now?
How do refunds/credits work?
How is a refund/credit applied?
Ordering
Does ThreadToolSupply.com accept phone, fax,
e-mail or snail mail orders?
Orders may be placed online or by telephone. Faxed or e-mailed purchase orders are acceptable if they are followed up with a phone call to provide payment information. We do not accept "snail mail" orders. Please note that all telephone orders
are processed the same as online orders.
I think I may have inadvertently placed a
duplicate order. What should I do now?
Call ThreadToolSupply.com Customer Service at (888) 835-0868, Option 3. We will void
the order for you as long as it has not yet been shipped. If duplicate
orders have been shipped, please let customer service know and they will
advise you with the best next step to take.
How can I check my ThreadToolSupply.com order
status online?
Go to My Account at ThreadToolSupply.com and log in using the e-mail address
and password associated with your ThreadToolSupply.com order. Once inside
the "My Account" page you can click on the order you'd like to check on
and you'll be given the status of the items in that order.
Can I add, change or remove items from my
order after it has been submitted?
If you would like to request a cancellation of an item after the order
has been submitted, please call Customer Service at (888) 835-0868, Option 3. Once our warehouse has shipped an order, products
cannot be added or canceled. A new order will have to be created or an RMA issued to return a product.
How long does it generally take to
process an order?
We make every
effort to ship Next Day and 2nd Day Air orders the same day if placed by 1pm CST. Ground, 3 Day Select and
Priority Mail orders generally ship within one to two business days. We do everything in our power to meet or exceed the time frames shown, however, unforeseen circumstances may cause temporary delays. Orders are not processed
or shipped on Saturday or Sunday, except by prior arrangement.
What happens if an item is backordered?
ThreadToolSupply.com tries to accurately estimate ship dates on a product
by product basis, but occasionally products will be on backorder from the
manufacturer. If this is the case, ThreadToolSupply.com can ship the item
as soon as we receive our shipment from the manufacturer or cancel the
order and issue a full refund depending on your preference.
What happens when an item is out-of-stock?
Not all products listed on our site are immediately available for
shipment. We do our best to accurately estimate when items will ship
from our facilities. If
a product is out of stock lead times may vary. A ThreadToolSupply.com Customer Service Representative should be able to help estimate the
delivery time of a product based on warehouse and manufacturer
information, and from there the customer can figure out whether they can
wait or would like to cancel the item.
What payment methods does ThreadToolSupply.com
accept?
ThreadToolSupply.com accepts all major credit cards including Visa, Mastercard, American Express & Discover. We also accept money orders, cashier’s checks,
personal checks, and company checks in U.S. Dollars only. Orders are
processed upon receipt of a money order or cashier’s check. Orders paid for by check will not be shipped until the check
clears.
Does ThreadToolSupply.com charge sales tax?
Only if the products purchased are being shipped to or billed to a
Wisconsin address. ThreadToolSupply.com is located in
Wisconsin and therefore these orders are subject to sales tax.
My company is tax exempt, how can I
purchase products without tax?
If you are a tax-exempt government agency or have a reseller's permit
in Wisconsin, please fax the appropriate documentation to (888) 835-0868
and call Customer Service at 888-835-0868, Option 3 so that a ThreadToolSupply.com
representative can set up your account accordingly.
Why would my credit/debit card be declined
when I know for certain that I have the funds available?
A credit card can decline due to an incorrectly-entered credit card
number, an address mismatch, an incorrect expiration date, a daily
limit, insufficient credit or other reasons. The most common reason is an incorrect billing address - please make sure that the address you enter is where the credit card statement is sent to. Contact your credit card
company for more information. Please note that authorizations that have
been declined, may take 24-48 hours to drop off of your pending
transactions.
Account Information
How can I log in to my ThreadToolSupply.com
account?
You can log in to your account by clicking on the My Account link towards the top right hand
corner of the ThreadToolSupply.com website. Once on the log in
screen simply enter the e-mail address and password associated with your
account.
How can I retrieve my password?
If you have forgotten your password or do not know your
ThreadToolSupply.com password click on the Forgot Your
Password link. This will take you to the retrieve your password
screen, from this screen enter your e-mail address associated with your
ThreadToolSupply.com account and we will e-mail you your password.
Do I have to create an account to order from
ThreadToolSupply.com?
Yes. When you order from us we will collect your name, e-mail address,
billing address, shipping address, telephone number, and product
selections. We do this to fill your order and to communicate with you
about your order.
Is the ThreadToolSupply.com website secure? What
types of security features are utilized to safeguard my information?
Yes. In order to most efficiently serve you, credit card transactions are handled by established third party banking &
processing agents. They receive the
information needed to verify and authorize your credit card or other
payment information. When you access
your account information, the information is kept on a secure server.
All of the customer data we collect is protected against unauthorized
access by physical security means. No credit card information is stored
on our server, which is why you must enter it every time you place an
order with us. This is done to provide you maximum security when you shop
with us.
Furthermore, as evidenced by the GeoTrust badge in the bottom right hand corner of our web site, sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
What can I use my ThreadToolSupply.com account
for?
The ThreadToolSupply.com account you set up allows you to securely
store your account information, print order confirmations, track
shipments, change your e-mail and password, update your billing and
shipping address and view your order history.
Contact
What is the best way to contact
ThreadToolSupply.com?
The easiest way to contact a ThreadToolSupply.com representative during
normal business hours (7:30am-5pm CST) is by our toll free telephone number (888) 835-0868 or if you prefer, via e-mail at [email protected] or [email protected]
What information should I provide when I call
or e-mail ThreadToolSupply.com?
When contacting ThreadToolSupply.com for information regarding an order
please provide your order number, or if this information is not readily
available to you, please provide your e-mail address or full name. If you
are looking for information regarding a product please provide the product's part number that you
are interested in.
Does ThreadToolSupply.com have a walk-in store
or will call facility where I can physically pick-up my merchandise?
We do not have a walk-in store or will call facility at this time. In order to maintain our low overhead and competitive pricing structure, all orders
have to be placed online or over the phone and will ship direct from our warehouses.
Shipping
What are ThreadToolSupply.com's shipping policies?
Shipment Processing Time - We make every
effort to ship Next Day and 2nd Day Air orders the same day if placed by 1pm CST. Ground, 3 Day Select and
Priority Mail orders generally ship within one to two business days.
We do everything in our power to meet or exceed the time frames shown,
however, unforeseen circumstances may cause temporary delays. Orders
are not processed
or shipped on Saturday or Sunday, except by prior arrangement.
Shipping
Carriers - Orders are shipped UPS or USPS, chosen by the customer
during the checkout process. We offer an array of shipping options from
Ground to Next Day Air to accommodate your needs.
Shipping
Countries - We ship worldwide!
Does ThreadToolSupply.com ship to P.O. Boxes?
Yes, we can ship to P.O. Boxes. Please choose a USPS method of shipment during the checkout process.
Are all items shipped via the same method?
ThreadToolSupply.com ships all normal shipping items via UPS and USPS - chosen by the customer during the checkout process.
How do I get my tracking number?
For orders shipped UPS, you will receive your tracking number via e-mail once shipped. For orders shipped USPS, you will not receive a tracking number, but you will receive a notification that your order has shipped. You can also check your order status online by logging in to My Account at ThreadToolSupply.com. From this screen click on the order number that you would like to track, this will take you to the order screen which references your tracking information.
How can I track my order?
You can track your order online using the UPS tracking number. In your
account, click on the order that you would like to track, then click on the tracking
number for detailed transit information.
Does ThreadToolSupply.com ship internationally?
Yes, ThreadToolSupply.com ships to almost any international destination.
Does ThreadToolSupply.com ship to APO or FPO
addresses?
Yes, we do ship to APO and FPO addresses. Please choose a USPS shipping method during the checkout process.
Why was my order sent in multiple packages?
We may decide to package your items separately due to
weight or size concerns. The most common reason why multiple boxes are
used for a single order is that ThreadToolSupply.com has multiple
warehouse locations. If items are stocked in different warehouses they
cannot be boxed together. Whether your order comes in one or multiple packages, rest assured that you will only be charged the amount quoted to you during the checkout process.
What do I do if my products arrive damaged?
You can log in to your
account at ThreadToolSupply.com and request an RMA (Return Merchandise
Authorization). Please specify how the products are damaged so that a
ThreadToolSupply.com representative can start a damage claim with the
shipping company and ship a new product to you. You can also contact
contact Customer Service at (888) 835-0868, Option 3.
Returns
How do I return a product?
Before returning a product please make sure that your return satisfies
the requirements of our Return Policy.
To return a product, please request an RMA (Return Merchandise Authorization) by
logging in to your
account at ThreadToolSupply.com. In the "Track Your Recent
Orders" section, you will click on the "View Details" link for the order
you would like to initiate the RMA. Once in the order, you will
click on the "Add New RMA" button, then complete the form and submit.
We will then process your RMA.
What is ThreadToolSupply.com's return policy?
We will accept the return of product in new, unused condition within 30 days from the date of purchase. Depending upon product and circumstance, items may be subject to a restocking charge of up to 25%. All shipping costs associated with returned product are the customer's responsibility.
Special Orders - All special order items of non-stock or modified parts cannot be cancelled or returned.
Is it mandatory to have an RMA number in order
to return a product to ThreadToolSupply.com?
Yes, you must obtain an RMA (Return Merchandise Authorization) number
within the applicable Return Policy
period. ThreadToolSupply.com will not accept returns without prior
authorization and an RMA number.
What address should I send my return to?
ThreadToolSupply.com has multiple warehouses that product ships from. We will provide you the address to ship your returned goods back to as soon as your RMA has been approved.
Can I exchange my product for a different
product?
ThreadToolSupply.com will exchange an item if necessary, but if you would
like to receive a different item, a new order would need to be placed for
that item and a refund issued for the returned item.
Approximately how long will it be before a
refund/credit actually appears on my credit/debit card?
Once the returned items have been received, inspected, and approved, it
takes us approximately three business days to process a credit back to
your credit card and 2-3 business days for it to appear on your
statement.
Approximately how long does it take for
ThreadToolSupply.com to process an RMA?
Please also allow approximately three business days to process your
return after it has arrived to our warehouse.
What should I include with my RMA?
When preparing your return, be sure it satisfies the
requirements of the Return Policy. Ship the product in a sealed package with plenty of
padding. Place a printout of your order confirmation on the inside of
the package. Finally, write the approved RMA number on the outside of
the package.
What is the restocking fee?
Depending upon product and circumstance, items may be subject to a restocking charge of up to 25%.
When and why are restocking fees applied?
ThreadToolSupply.com may charge a restocking fee on all returned
items that are not damaged or defective. The restocking fee covers any necessary
re-boxing and/or re-packaging of the product that will need to be done,
and all fees associated with returning the item to stock in one of our
warehouses.
Does ThreadToolSupply.com pay the return
shipping cost for defective merchandise?
Yes, ThreadToolSupply.com will pay the shipping costs to have defective
items shipped back to us, assuming the items are determined to be
defective according to manufacturer specifications.
Does ThreadToolSupply.com cross-ship
replacement merchandise?
No, cross-shipping is not available. If you are in need of a new item
immediately place a new order and ThreadToolSupply.com will refund your
original order when the items are returned to us.
My return package has been received by
ThreadToolSupply.com, what happens now?
Once a representative in our Returns Department receives and inspects
the return, a refund will be issued to your credit/debit card.
How do refunds/credits work?
If you request a refund, your original method of payment will be
credited as soon as possible after your return is processed and
approved.
How is a refund/credit applied?
A refund/credit is applied to the original method of payment in the amount of the product cost less any restocking fee incurred.
Can't find what you're looking for?
If you have a question that we have not answered in this guide, please Contact Us and we'll be happy to answer any questions or address any concerns you may have.