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Home>TERMS & CONDITIONS

Policies, Terms and Conditions:
 
Copyright and Trademark Notice   
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of ThreadToolSupply.com, Copyright © 2012, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards   
We accept the following credit cards: Visa, MasterCard, American Express & Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card issuer has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of your order.
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Links   
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks   
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders   
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise.  The most common reason why multiple boxes are used for a single order is that ThreadToolSupply.com has multiple warehouse locations.  If items are stocked in different warehouses they cannot be boxed together.  Whether your order comes in one or multiple packages, rest assured that you will only be charged the amount quoted to you during the checkout process.
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Order Acceptance Policy   
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ThreadToolSupply.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions   
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether ThreadToolSupply.com signs them or not. We reserve the right to make changes to this site and these conditions at any time.
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Out-of-Stock Products   
We will ship your product as it becomes available. Usually, products ship within one to two business days.  However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.  You may cancel your order at any time prior to shipping.
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Privacy   
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, e-mail address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Furthermore, as evidenced by the GeoTrust badge in the bottom right hand corner of our web site, sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to ThreadToolSupply.com. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, e-mail address and mailing address. If you win, we will send the prize to the address entered and notify you by e-mail. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to ThreadToolSupply.com. You may unsubscribe from this newsletter by following the unsubscribe instructions in any e-mail received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites   
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. ThreadToolSupply.com is not responsible for the actions of third parties.
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Returns   
We will accept the return of product in new, unused condition within 30 days from the date of purchase.  Depending on product and circumstance, items may be subject to a restocking charge of up to 25%.  All shipping costs associated with returned product are the customer's responsibility.  All special order items of non-stock or modified parts cannot be cancelled or returned. 

To process the return, after an order has been placed, you can login to your account and initiate a RMA (Return Merchandise Authorization) at any time. In the "Track Your Recent Orders" section, you will click on the "View Details" link for the order you would like to initiate the RMA for.  Once in the order, you will click on the "Add New RMA" button, then complete the form and submit.  We will then process your RMA.
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Shipping Policy   
Shipment Processing Time -- We make every effort to ship Next Day and 2nd Day Air orders the same day if placed by 1pm CST.  Ground, 3 Day Select and Priority Mail orders generally ship within one to two business days.  We do everything in our power to meet or exceed the time frames shown, however, unforeseen circumstances may cause temporary delays.  Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
 
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by ThreadToolSupply.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Shipping Carriers -- Orders are shipped UPS or USPS, chosen by the customer during the checkout process.  We offer an array of shipping options from Ground to Next Day Air to accommodate your needs.
 
Shipping Countries -- We currently ship within the United States & Canada.  For our international customers we've partnered with a trusted third-party company, International Checkout, to fulfill orders.  International shipping is currently available WORLDWIDE from ThreadToolSupply.com.  Please click on the following link for more information: International Shipping
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Taxes   
ThreadToolSupply.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state (Wisconsin). For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors   
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, ThreadToolSupply.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. ThreadToolSupply.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.
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